Shipping and Returns

Shipping

Shipped from the Jedi Temple in Coruscant (Salt Lake City, Utah, USA)

Planet Hoth (International) are Flate Rate based on Continent

Coruscant (USA) shipments rate are Flat Rate $15.00

Shipped via Millennium Falcon (USPS)

Tracking numbers will be emailed to email address the customer provides.

Planet Hoth (International) Orders 6-15 days Shipping & Handling.

Coruscant (USA) Orders 2-6 days Shipping & Handling.

Cancellation 

We will do our best to process any cancellation requests before your order is sent to our warehouse. However, we cannot guarantee that any order can be canceled after the order has been placed. If the order has been shipped, or for some other reason we are unable to cancel the order, the customer will be responsible for the full cost associated with shipping the product back to us. Please order carefully, and if you’d like to cancel, contact us as soon as possible.

Returns

We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days under the following guidelines.

Proof of Purchase is Required From An Authorized Retailer.

Part Orders are Final- No Returns Will Be Accepted!

Items without proof of purchase will be eligible for exchange only. Items being exchanged will incur a 15% restocking fee, plus shipping and handling.

Returned and exchanged merchandise must be in unused condition and in its original packaging.

When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. Returned merchandise must NOT be physically damaged, including damage due to improper installation. This includes any physical alteration to the product, modifications not approved by the manufacturer, bent pins, etc.

Please contact us for a RMA number (Return Merchandise Authorization). All fees, including “shipping and handling” fees are non-refundable. Merchandise returned to us without a valid RMA number will be refused and shipped back to the customer at the customer’s expense. The customer is responsible for shipping the merchandise back to our warehouse. Returns sent COD will not be accepted. SpaceRails.com reserves the right to refuse any returns or refunds for merchandise.

SpaceRails.com reserves the right to charge a 15% restocking fee on any merchandise returned for credit.

Refused Shipments

Refused or returned shipments in which SpaceRails.com incurs additional shipping fees will be assessed on the return credit.

Damaged Merchandise

If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, contact us immediately. We’ll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.

Defective Merchandise

If you receive defective merchandise, please contact us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under manufacturer’s warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.

Missing Parts

Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your inquiry directly to the manufacturer.

Contact Us

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